Identity verification with MitID
All users sign in with MitID — as an individual or a business. That creates greater confidence in identities and profiles, so you always know who you are dealing with.
Reviews from real tasks
Reviews can only be given after completed tasks and go both ways — helper and customer rate each other. That gives a true picture of quality, collaboration and experience.
Report abuse
If you experience misuse of the platform, you can contact support directly in the app. In cases of significant or repeated misuse, ProAssist can:
- Warn the user or restrict features.
- Temporarily suspend the account.
- Close the account under the applicable terms.
Fraud prevention
Payments are handled by Stripe, and amounts are reserved before a task starts — no money changes hands outside the platform. Communication happens in the app's chat, so both parties have documentation of the agreement.
Documentation and certificates
For certain types of tasks, ProAssist may require relevant documentation or certificates before the task can be carried out. Uploaded documents are used solely to assess qualifications.
Contact support
If you have questions or need help, contact ProAssist support directly in the app under Settings → Help — or write to info@proassist.dk.
The information on ProAssist is general and cannot replace individual legal, tax or accounting advice. The rules may depend on each user's situation. If in doubt, contact Skattestyrelsen, Virk.dk, an accountant or another relevant adviser.